Refund policy


At Body Armour, we stand behind the quality of every product we produce. If something isn’t right, we’ll work with you to resolve it.

Change of Mind (Unopened Products)

Unopened products can be returned within 30 days of purchase for a refund or store credit.

Products must be:

  • Unopened
  • In original condition
  • Approved prior to return

First-Time Product Trial

If you’re trying a product for the first time and it’s not right for you:

  • You may return the product with no more than 5 servings used
  • Valid within 30 days of purchase
  • Applies to your first purchase of that product only

We will offer a store credit or exchange.

Product Issues (Fault or Quality Concern)

We take product quality seriously.

If you experience an issue with:

  • Taste
  • Texture (e.g. clumping or hardening)
  • Product performance

Please contact us with:

  • Order number
  • Batch number (if available)
  • Photos

Once reviewed, we will provide a replacement or refund where appropriate.

Returns Process

  • All returns must be approved prior to sending
  • In most cases, we do not require physical returns
  • If a return is required, instructions will be provided

Unauthorised returns will not be accepted.

Refunds

  • Refunds are issued to the original payment method
  • Please allow 3–5 business days for processing
  • Additional time may apply depending on your bank

Shipping Costs

  • Shipping costs are non-refundable
  • Return shipping may be required unless the product is faulty

___________________________________________________________________________

Storage & Shelf Life

Our products are made using natural ingredients and are sensitive to heat and moisture.

While all products are tested to remain stable up to the stated use-by date, this is based on correct storage conditions.

We cannot guarantee product quality where:

  • Products have been stored for extended periods after purchase
  • Storage conditions are unknown or outside recommended conditions (cool, dry environment)

For this reason:

  • Claims relating to product quality must be made within a reasonable timeframe of purchase
  • Products purchased more than 3 months prior may not be eligible for replacement or refund unless a clear manufacturing fault is identified

Contact

For all return and refund enquiries:
info@bodyarmour.com.au

Our Approach

We continuously refine our formulas and packaging based on real customer feedback.

If something isn’t right, we want to know, not just to fix your order, but to improve the product.